Hoshizaki ice machine repairs & service in Sydney
A Hoshizaki that's making thin cubes or running short on a hot weekend is lost covers behind the bar. We repair and service Hoshizaki ice machines across Sydney — and offer the same fast commercial ice machine repairs in Sydney on every brand. Our ARC-licensed technicians diagnose the real fault and fit genuine parts, not just top it up.
We answer 24/7 — talk to a real Sydney refrigeration tech, not a call centre.
Cube, crescent, flake and dispenser machines use different mechanisms
Hoshizaki Australia lists IM cube machines, KM/KMD crescent machines, FM flake and nugget machines, and DCM/DB dispensers. The model prefix identifies the relevant service information and ice-making mechanism.
Active is an independent service company. Send the model and serial number before booking; this page does not claim factory authorisation or universal coverage of every model.
Describe the ice type and cycle stage
IM cube quality
Photograph hollow, cloudy or incomplete cubes and note water-filter condition.
KM/KMD harvest
Say whether ice forms but does not release, or whether the machine never reaches harvest.
FM output
Flake or nugget machines require auger/gearmotor checks distinct from a cube-machine harvest cycle.
DCM/DB dispensing
Separate ice production from the dispense control, chute and water function.
Four details make Hoshizaki triage faster
Model prefix
IM, KM/KMD, FM, DCM or DB.
Ice symptom
No ice, low output, poor shape or no dispense.
Display/code
Photograph it before reset or power cycling.
Site conditions
Water supply, drain, airflow and last clean.
Related services
A Hoshizaki rarely fails on its own — we cover the whole bar and kitchen in one visit.
Run a different brand? We handle Scotsman ice machine repairs and Manitowoc Ice servicing the same way, plus Ice-O-Matic and Stuart. See all brands we service
Trusted by Sydney venues
Rated 4.9 across 12 Google reviews — here are a few in our customers' own words.
"This is the second time that we have used this company… an upgrade of our undercounter bar refrigeration system and… a service of our 2 air conditioning systems. On both occasions we have found Chris's team to have been prompt, professional and efficient for a reasonable price. They are on my preferred company to use for any refrigeration or air con matters…"
"We use the team at Active for our 50 retail sites… always available in an emergency, excellent communication and scheduling and the best price!"
"I can not recommend Chris and his team highly enough. I have used Chris for years… so much knowledge and professionalism… There is no job too big for active fridge and air. He's like the dinosaur of the trade… from Industrial to commercial and residential problems with air conditioning and refrigeration systems."
Hoshizaki booking questions
Which model details should I send?
Are all replacement parts described as genuine Hoshizaki?
Is Active a Hoshizaki-authorised agent?
Hoshizaki not making ice?
Tell us the model and symptom — a licensed Sydney technician will diagnose it and quote upfront before any work starts.
No obligation · We reply promptly · 24/7 for emergencies