service@activerac.com.au ARC Licence L057415
24/7 Emergency Line
Medical & vaccine · Sydney-wide

Vaccine & medical refrigeration service for Sydney clinics, pharmacies & labs

A temperature excursion can spoil a fridge full of vaccines and medication — and breach the compliance your practice is audited against. Our ARC-licensed technicians service, repair and monitor medical and vaccine refrigeration aligned to AS 3864 and the National Vaccine Storage Guidelines ("Strive for 5"), with the temperature data-logging an excursion review depends on.

Call 0419 205 607 Talk to us about your scope
2 °C–8 °C cold-chain range Monitoring & data-logging 4.9 · 12 reviews

We answer 24/7 — talk to a real Sydney technician, not a call centre.

ARC Authorised — Look for the Tick ARC Authorised · L057415 4.9 · 12 reviews NSW Lic 330089C ASSA member Australian business since 2013
What earns trust here — honestly

A vaccine fridge is a higher bar than a kitchen fridge — and we're straight about the credential that matters

Our ARC Refrigerant Handling Licence (L057415) covers the legal handling of refrigerant gas. It is not a cold-chain or vaccine-storage credential, and we will never imply that it is. What actually protects vaccines is the process, not a gas licence.

What earns trust for medical and vaccine cold storage is servicing aligned to AS 3864 (medical refrigeration equipment) and the National Vaccine Storage Guidelines, "Strive for 5"; continuous temperature monitoring with data-logging so an excursion can actually be reviewed; and a documented validation and calibration regime. We service the equipment to those standards — your practice owns the cold-chain protocol, and we work to it.

What an excursion really costs

A warm vaccine fridge isn't a repair bill — it's wasted stock, a compliance breach and patient risk

For a clinic, pharmacy or pathology lab, refrigeration failure hits where it hurts most. Knowing which risk is live is how we triage your call.

Spoiled vaccines & medication

Most vaccines must stay between 2 °C and 8 °C. A few hours outside that range can render a fridge of stock unusable — and you can't tell by looking at it.

Compliance breach

A temperature excursion with no logged record is exactly what an immunisation-program or accreditation review flags. Documented monitoring is what turns an incident into a managed event.

Patient & recall risk

Compromised stock that's administered before it's caught means recalls, re-vaccination and lost confidence. Reliable cold storage protects patients first, and your practice with it.

Vaccine fridge alarm gone off?
Follow your excursion protocol and log the readings — then call us before stock is lost.
24/7 emergency breakdown
Built for medical cold storage

The equipment a clinic, pharmacy or lab depends on — serviced under one number

From a benchtop vaccine fridge to a medical cold room, here's what we service, repair and monitor for Sydney healthcare sites.

Prevention is the whole point of cold-chain.

A scheduled maintenance plan — sensor checks, calibration, seal and drain inspections and a logged temperature record each visit — is how a clinic stays excursion-ready rather than reacting to one.

Standards & compliance

Aligned to the standards a medical practice is actually held to

We work to the realities of Australian medical cold storage — the standards, the audit trail and the value of the stock on the line.

  • Servicing aligned to AS 3864 for medical refrigeration equipment
  • Storage kept within the 2 °C–8 °C cold-chain range per the National Vaccine Storage Guidelines ("Strive for 5")
  • Continuous temperature monitoring & data-logging with min/max records — evidence for excursion reviews and accreditation
  • ARC-licensed refrigerant handling (L057415) — legal, traceable gas work; not presented as a vaccine credential
  • Same-day metro response where we can for breakdowns and a genuine 24/7 emergency line for after-hours alarms
Our licences & the team

2–8 °C

Cold-chain range for most vaccines.

AS 3864

Standard we align medical servicing to.

Logged

Monitored, recorded temperature data.

24/7

Real after-hours emergency response.

Industries we serve

Refrigeration built around your business

Medical and vaccine is one of eight sectors we look after. Different sites carry different risks — pick yours to see how we tailor the service to what downtime actually costs you.

See all industries we serve
Proof

Trusted by Sydney clinics & pharmacies

Rated 4.9 on Google from 12 reviews — here's what Sydney clinics and pharmacies say about us.

Glass-door medical refrigerator with labelled stock
How we work

Excursion-ready, not excursion-reactive

For a medical site, the goal isn't a fast repair after stock is lost — it's never reaching that point. We service the fridge to AS 3864, set the controller to hold the cold-chain range, and leave monitoring and a logged record in place so a drift is caught while it's still recoverable.

2–8 °C
cold-chain range held
AS 3864
servicing aligned to standard
24/7
after-hours alarm response
"The technician arrived when we were told… courteous and professional… took photos and wrote up notes… I received an SMS to let me know the tech was on his way. Everything… easy and pleasant from the ladies on the phone to the guy who came to our house."
Heidi Bourke, 5 Google review
"Chris arrived promptly… provided a detailed report. The price was fair… technicians were polite and professional. Even took the time to explain how to better use the system. Cleaned up after they'd finished."
Melissa Jones, 5 Google review
"For over 8 years these guys have helped me avoid replacing by regular maintenance. Quick response to call outs and always sending experienced, efficient, polite and tidy staff."
Chloe Player, 5 Google review
Medical refrigeration brands we service

Trademarks are the property of their respective owners and shown to indicate equipment we service. See all brands.

Service areas

Servicing clinics across Greater Sydney

From the Hills to the Inner West — same-day where we can, 24/7 for breakdowns. Tell us your suburb and we'll confirm timing.

See all service areas
FAQ

Medical & vaccine refrigeration questions

Is your servicing compliant with AS 3864?
We service and repair medical refrigeration aligned to AS 3864 and the National Vaccine Storage Guidelines ("Strive for 5"). Your practice owns the cold-chain protocol and storage policy; we keep the equipment performing to the standards you're audited against, and leave a record of each visit.
Can you set up temperature monitoring and data-logging?
Yes. We can fit and service continuous temperature monitoring with logged min/max records and alarms, so a drift outside the 2 °C–8 °C range is caught early and you have the evidence an excursion review or accreditation audit needs.
Do you calibrate vaccine fridge sensors and thermometers?
Calibration matters because an unverified sensor gives you false confidence. We check and verify temperature sensing as part of a medical service visit, and can advise where a reference thermometer or independent calibration is required for your program.
Are you ARC-licensed — and does that cover vaccine storage?
Yes, we hold ARC Refrigerant Handling Licence L057415 and NSW contractor licence 330089C. To be clear: the ARC licence covers the legal handling of refrigerant gas — it is not a vaccine-storage or cold-chain credential, and we won't present it as one. What protects vaccines is servicing to AS 3864, monitoring and logging.
What should I do if my vaccine fridge has a temperature excursion?
Follow your practice's excursion protocol first: do not discard or use the stock yet, isolate it, and record the readings and timing. Then call us — the underlying refrigeration fault needs diagnosis before stock decisions are finalised. After hours, use our 24/7 emergency line.
Do you offer maintenance plans for medical sites?
Yes. A scheduled maintenance plan covers sensor and seal checks, controller verification, drain clears and a logged temperature record each visit — the single best way to stay excursion-ready rather than reacting after stock is lost.

Vaccine fridge, medical cold room or monitoring to sort?

Talk to a licensed Sydney refrigeration technician who understands the compliance side — no obligation, upfront pricing, 24/7 for breakdowns.

Call 0419 205 607 Talk to us about your scope

No obligation · We reply promptly

Call now Free quote