Stuart ice machine repairs & service in Sydney
A Stuart cuber making thin ice or running short on a hot weekend is lost covers behind the bar. We repair and service Stuart ice makers across Sydney — and offer the same fast commercial ice machine repairs in Sydney on every brand. Our ARC-licensed technicians diagnose the real fault and fit genuine parts, not just top it up.
We answer 24/7 — talk to a real Sydney refrigeration tech, not a call centre.
Stuart operations moved to Heatlie in 2025
Heatlie states that it purchased the Stuart Ice Machines business in March 2025 and continues manufacturing machines and supplying spare parts. Its current collection includes SXU, SSC, SC and SX cubers, SSF/SF flakers, dispensers and storage.
For an existing Stuart unit, the exact model and generation matter. Active is an independent service company and confirms serviceability and parts availability case by case; this page does not claim coverage of every historic machine.
Source: Heatlie — current Stuart ice machine range and ownership notice
Generation matters
Heatlie documents Generation 3 upgrades for SC130, SC220, SC270 and SC500 models, including revised control/display boards. Photograph the installed board label before parts are ordered.
Start with series, generation and ice format
SC modular cuber
Record the SC model and whether it is a Generation 3 control platform.
SSC/SXU self-contained
Include cube shape, daily output symptom and whether storage is integrated.
SSF/SF flaker
Flake production uses different drive components from a cuber; describe noise, stall and output texture.
Parts status
Current Heatlie supply and historic Stuart parts are checked by exact number before quoting.
What to photograph on a Stuart machine
- Full data plate and serial number
- Controller/display and any code
- Ice or flake produced, if any
- Control-board label on older SC models, where safely visible
The quote identifies the part source. Active's 12-month parts warranty is separate from any current Heatlie/Stuart manufacturer warranty.
Related services
A Stuart rarely fails on its own — we cover the whole bar and kitchen in one visit.
Run a different brand? We handle Hoshizaki ice machine repairs and Scotsman ice machine servicing the same way, plus Manitowoc and Ice-O-Matic. See all brands we service
Trusted by Sydney venues
Rated 4.9 across 12 Google reviews — here are a few in our customers' own words.
"This is the second time that we have used this company… an upgrade of our undercounter bar refrigeration system and… a service of our 2 air conditioning systems. On both occasions we have found Chris's team to have been prompt, professional and efficient for a reasonable price. They are on my preferred company to use for any refrigeration or air con matters…"
"We use the team at Active for our 50 retail sites… always available in an emergency, excellent communication and scheduling and the best price!"
"I can not recommend Chris and his team highly enough. I have used Chris for years… so much knowledge and professionalism… There is no job too big for active fridge and air. He's like the dinosaur of the trade… from Industrial to commercial and residential problems with air conditioning and refrigeration systems."
Stuart repair questions
Can older Stuart machines still be assessed?
Who supplies Stuart machines and parts now?
Is Active affiliated with Stuart or Heatlie?
Stuart not making ice?
Tell us the model and symptom — a licensed Sydney technician will diagnose it and quote upfront before any work starts.
No obligation · We reply promptly · 24/7 for emergencies